Last updated: August 8, 2026

Twopale operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Twopale is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person.

Depending on how you interact with our Services, we may collect the following personal information:

• Contact details including your name, email address, billing address, shipping address and phone number.
• Financial information including payment details, transaction details and payment confirmations.
• Account information including your username, password and preferences.
• Transaction information including products viewed, added to cart, purchased, returned or exchanged.
  Communications with us including information provided through customer support enquiries.
• Device information including your device type, browser, IP address and network information.
• Usage information including how you interact with and navigate our website.

We may collect personal information from:

• Directly from you when you place an order, create an account, contact us or otherwise provide your information.
• Automatically through our website, including through cookies and similar technologies.
• Service providers that help us operate our website, process payments and fulfil orders.
• Third-party partners where applicable.

We may use your personal information to:

• Process and fulfil your orders, including arranging shipping and providing order updates.
• Process payments and manage transactions.
• Provide customer support and respond to enquiries.
• Improve and personalise your shopping experience.
• Send marketing communications, offers and updates where you have opted in.
• Prevent fraud and maintain the security of our Services.
• Comply with legal obligations and enforce our policies.

We may share your personal information with trusted third parties that help us provide our Services, including:

• Shopify and service providers that support payment processing, website hosting, analytics, customer support and shipping.
• Marketing and advertising partners where applicable.
• Third parties you request us to share information with, such as shipping providers.
• Legal or regulatory authorities where required.

Our store is hosted by Shopify, which collects and processes personal information to provide and improve its services. Information submitted through our website may be shared with Shopify and other service providers to process transactions, support our store operations and improve your shopping experience.

To learn more about how Shopify uses your personal information, you can review Shopify’s Privacy Policy.

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content or security of these websites. We recommend reviewing their privacy policies before providing any personal information.

Our Services are not intended for children under the age of majority in their jurisdiction. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

We take reasonable measures to protect your personal information. However, no online service can guarantee complete security.

We retain personal information only for as long as necessary to provide our Services, comply with legal obligations, resolve disputes and enforce our agreements.

Depending on where you live, you may have rights regarding your personal information, including:

• Requesting access to personal information we hold about you.
• Requesting correction of inaccurate information.
• Requesting deletion of your personal information.
• Opting out of marketing communications.
  

You may unsubscribe from promotional emails at any time using the unsubscribe link provided in our emails.

Your personal information may be transferred, stored and processed outside your country of residence, including through Shopify and other service providers.

We may update this Privacy Policy from time to time to reflect changes to our practices, services or legal requirements. Any updates will be posted on this page with the revised "Last updated" date.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

twopale.co@gmail.com

For the purpose of applicable data protection laws, Twopale is responsible for the processing of your personal information.