Last updated: August 8, 2026

Each of our products are carefully prepared and dispatched from Australia. Orders are processed within 3 business days, with delivery typically taking 6 to 10 business days after dispatch. Delivery timeframes may vary depending on your location and courier. All orders are carefully packaged to ensure your item arrives safely.

We offer free worldwide shipping on all orders. Shipping timeframes may vary depending on your destination.

Orders may be subject to import duties, taxes, or customs fees upon arrival. These charges are determined by your local customs authority and are the responsibility of the customer.

As each piece is made to order, we do not offer returns or exchanges for change of mind. If your item arrives faulty, please contact us within 30 days for a refund. Each piece is carefully quality checked before dispatch.

Every piece is individually and carefully quality checked before dispatch. However, if your item arrives faulty or damaged, we are happy to offer a repair, replacement, or refund.

A fault is defined as a manufacturing defect present at the time of dispatch, and does not include damage caused by courier/transit, improper care, normal wear and tear, accidental damage, or misuse.

Once your return has been received and assessed, we will notify you of the outcome. Approved refunds will be processed to your original payment method within 5–10 business days.

Once your order has shipped, you will receive an email with tracking information. If you have any questions, please contact us at twopale.co@gmail.com